Common questions
WHAT IS AN ELECTRIC TUK TUK ?
A Tuk Tuk is a vehicle, originating from Thailand, used to transport people. Its name, pronounced “touk touk”, comes from the noise due to its noisy engine. But our Tuk Tuk is completely different. It is electric, modern and comfortable. Silent and respectful of environment, this new vehicle will take you to discover Lyon time to an unusual ride.
IS IT ACCESSIBLE TO EVERYONE ?
Our Tuk Tuk tours are accessible to everyone, with no limitations of age or height !
WHAT SHOULD I WEAR?
During a visit on the board of a Tuk Tuk you are more or less exposed to the wind because it is an open vehicle ! You must so cover yourself in according of the season. In winter, we give you a blanket and offer you heated seats for your absolute comfort !
WHAT TO DO IN CASE OF CANCELATION ?
Until 72h before the visit, you have possibility to cancel your reservation from Lyon Tuk Tour without cancellation fees. Lyon Tuk Tour will proceed your full refund. On the other hand, if the cancellation intervenes in the 72h (3 days) before the beginning of our service, the sum will fully be cashed (except in case of force majeure). If Lyon Tuk Tour cancels a visit by its own, you will be fully refund.
WHAT DOES THE TOUR INCLUDE?
We give you a private visit of Lyon on electric Tuk Tuk + a passionate guide who will make you discover the city + a bottle of water per people.
HOW CAN WE CONTACT YOU?
You can join us by email to the following address : contact@lyontuktour.com or by phone at +33(0)6.51.36.05.64 if you have any question
I NEED TO CHANGE MY BOOKING. WHAT DO I NEED TO DO?
Please contact us directly by email to the following address : contact@lyontuktour.com or by phone at +33(0)6.51.36.05.64
I'M GOING TO BE LATE FOR THE VISIT I'VE BOOKED. WHAT DO I NEED TO DO?
You can warn us of a potential late by phone (+33(0)6.51.36.05.64). No refund beyond a 15-minutes late.
WHAT IS PLANNED IN CASE IT RAINS ?
Our Tuk Tuk is equiped with lateral protections against rain and wind. By there, you can visit Lyon whatever the weather comfortably settled !
HOW TO OFFER A GOOD-GIFT ?
You wish to offer an original present ? Nothing is simpler, you just have to reserve online directly on our website.
You can also contact us to the following mail for any questions : contact@lyontuktour.com or by phone at the +33(0)6.51.36.05.64
HOW DOES THE TOUR GO ?
Lyon Tuk Tour takes you to visit Lyon. We will meet you in front of Saint-Jean Cathedral in the heart of the Old City. Led by a passionate guide, he will have you discover the most famous and secret places of Lyon ! Several stops are planned during the tour to look on walk the monuments and different points of view.
CAN I PAY BY CREDIT CARD?
Our secured Paypal centre of payment accepts all credit cards, as well as Paypal accounts. Credit card payment only goes on Web. No credit card payment on spot.
DO I NEED TO BOOK IN ADVANCE?
The more you book early, the more you will have chances to find availability whenever you want and live the Lyon Tuk Tour experience. However, don not hesitate to contact us by e-mail or phone, to assure yourself the possibility to make a reservation, even late, or to ask us any question.
HOW MANY PEOPLE GO ON A TOUR?
The Tuk Tuk has a 6-people maximum capacity. The tour is private.
I NEED TO CANCEL THE TOUR I BOOKED. WHAT DO I NEED TO DO?
Please contact us directly by email to the following address : contact@lyontuktour.com or by phone at +33(0)6.51.36.05.64
WHAT LANGUAGES ARE SPOKEN ON THE TOUR?
Our guides speak English and French !
Thanks to tell us in what language you want to have your tour at the time you book.
